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Testimonials

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APIS men’s walking shoes

I want to commend ICS customer support for excellent service when I needed to return a pair of shoe & mostly for the wonderful woman who helped answer my questions about ordering a different pair. She was friendly, patient, kind & extremely knowledgeable in discussing options . She also cancelled the $10 return fee on the first pair as I did end up ordering another pair which were great.

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Rot Hommerson Tess shoes

There were a few issues with my parcel being delivered incorrectly. The service I received to correct the problem was beyond my expectations. Thank you.

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I have had problem feet all my life and it has been so difficult to find shoes and especially winter boots until now. Doroles the personal fitting specialist was so helpful, personable and her knowledge assisted me get to the correct fitting boot. It's so great finding a shoe company that helps extra wide (4E) high instep people like me and especially when an extra wide toe box is needed. Thank you greatly, E. Figueroa, Holmes, NY.

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Love ICS shoes

I been buying shoes for years from this company, my son has really big feet , and I have really wide feet. They are always so helpful, pleasant, an excellent service.

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Great fitting shoes

I did not receive special fitting services. This company was the third one I ordered from to find shoes for my dad. I ordered a tennis shoe style in size 9-9E. It was the only pair that fit his car-wreck mangled feet. (10 yrs ago wreck) He liked them so much that I ordered again.

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life saving find

I have relied on the podiatrist to get me shoes for a couple decades now. I could never find them on the shelf. It's difficult for me to walk without proper shoes, so finding this website with the same shoes that the podiatrist provides, is life-saving!

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Comfortable and Sylish

The running shoes I've been wearing are very comfortable and well-fitted. It's hard to find running shoes in a 4E; thankfully, Drew makes running shoes in that size.

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certified Culinary Educator, Chef

After years of searching for anyone who supplies size 12-13 and 6E or larger, finally ICS shoes was found. I use comfortably a 9E and after talking to a customer service rep, ordered the men's item 9501-blk-13-9e. two things stand out: first is the quality of materials/workmanship; padded shoe collar, real leather, and shoe laces that are of real material that can be tied and stay tied. Second, to ics credit, there are too many custom inserts! any other company would charge for the three different levels of providing comfort, depending on what a customer needs. My only modification is a need for 'firmer' insert, and had to find that rigid style elsewhere., whereas the standard ones provided were a welcome surprise. Thanks to the lady taking my order (cfl3005), she took the time to examine multiple styles until a satisfactory model was found, and was patient and kind to answer all my questions.

The only follow-up question is there was to be a separate itemized list of other shoes i could purchase, and it has not yet been mailed. please refer to my order number and do so at your convenience.

After losing so much money on other products, of lesser quality, the truism does hold true: "you get what you pay for'., and ICS is my new only 'go to' shoe provider....thank you with comfortable gratitude! mpp

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Great experience

I have purchased three pairs of extra wide shoes from ICS in the past six months due to bunion and other foot problems. Both Josey and Karen were exceptional help in helping me to get the correct size and with special inserts that have very little heel rise. The need for three pairs of shoes was also due to my failing balance which requires me to ask for special assistance. I received this special assistance and more. Both ladies were most helpful, most friendly, and most concerned that I received the best shoes to help alleviate my problems. And they helped me to make the correct decisions. I can't think of enough words to express my gratitude. Thank you ladies.

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Customer Service

The lady on your customer service line is fabulous. I've talked to her a number of times when I have ordered shoes. She is prompt in returning calls, knowledgeable, and kind. I feel like I am sitting across from her and drinking a cup of coffee.

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Review of diabetic shoes purchased and excellend customer service

I do not often make purchases off the internet, particularly for shoes, but my husband needed a new pair of diabetic shoes for his new custom inserts. I searched for a pair like what he had, and found the same shoe at ICS. I had the most pleasant woman help me with the order, and everything worked out perfectly! The shoes came when she said they would, they fit and are working well for him, and we are VERY PLEASED with the customer support we received. When he needs a new pair in a year or so, you can be sure we will use ICS again. We also liked that when you call, your call is answered by a LIVE PERSON! You don't have to make endless choices, press this and that, to get help. Thank you, ICS!

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BrendaT

The shoes were purchased for my brother who suffers from kidney disease. He needed a pair of shoes to wear to the hospital prior to back surgery. He was in and out of the hospital and rehab for a month. Every professional made a comment on how much they approved the style and design of the shoes. Even afterwards, he was getting fitted for a leg brace and the brace specialist wrote down as much information about the shoes as he could. They were an excellent choice.

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Stylish Shoe

I needed a shoe that looked dressier than the pair I wear daily. Because of the orthopedic condition of my left foot, I wear custom shoes, but they look horrific when I dress for church. I found with a certain shoe I can wear a regular one as long as there's a buttress on the left side of the left shoe to support my excessive supination. After many months of searching, I found ICS had the shoe I needed, it's an accurate size, comfortable, looks nice and accommodates a buttress. I'm pleased with my purchase. 🙂

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WALTER WOLAK

Purchased Style # 9731--W, Size 10.5, Width 6E, in July, 2024. These shoes are very comfortable walking shoes. The style of the shoes are very pleasant looking. There was no need to replace the shoe inserts, they are comfortable. Great shoes.

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delivery and returns service

I recently had to return a pair of shoes and exchange them for another pair. Customer service by phone was excellent and the email updates were greatly appreciated.

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Mission IMPOSSIBLE

I was diagnosed with multiple sclerosis about 35 years ago. Since that time, various orthotists and neurologists have tried to fit me with an AFO but all have been too painful for me to wear on a daily basis. I gave up after a couple of decades.



On lark, I happened upon a Chinese maker of AFOs that offered a model has a half foot size footbed with straps that wrap around the shin and thereby lift the ball of the foot. Finally! This was a simple solution to a vexing problem! ( The company is "Ober Medical")



Little did I know that my search was only half done!



Just exactly what shoes did I plan to wear with this AFO?



I tried many searches on the Web without success. Finally, I found the Apis Mt. Emey product line. After decades of disappointment, and empty promises, I was skeptical. However, the ICS fitting specialist answered every question and I went along with her even though the style she proposed looked more appropriate for a polio ward than a suburban father.



Most comfortable--if clunky--shoes I've ever worn. So comfortable I called back and was led to an "athletic" style shoe that has become indispensable!



Tom

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Great Service

Ordered from ICS online. Easy & fast. Fast & accurate shipping. Items well packed and protected. I am very satisfied with these great shoes.

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Return of Shoes

I needed to return the shoes that were too large and the staff made it extremely easy to do so. Received a refund before i expected it! Thanks for the great service!

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best customer service

Learning to buy shoes on-line for a newly acquired brace has been a challenge. My size has won the 'out of stock' award. But when I found ICS Shoes I got two pair that fit thanks to their customer service department listening to what I needed in function (farmer) and brace fit. Returns were handled easily too.

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Amazing

Several months ago I was hit with Guillain Barre Syndrome, A neurological disorder that leaves one temporarily paralyzed. It came out of nowhere and brought my life to a screeching halt.. After six weeks in hospitals I went home to recover and slowly get my life back together. Walking was very difficult with very little balance. I had only one pair of shoes that would even fit on my slightly swollen feet. Then I received ICS shoes, And they were a game changer. They gave me an amazing amount of support around my foot and balance I needed it to not stumble as I was learning to walk again. Tripping and falling could have set me back from an added injury.They were the shoes that I lived in every day as I practiced walking. I am so grateful to have had these shoes To literally get me back on my feet.

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