Testimonials

Driving from store to store looking for shoes, I was never satisfied with the choices offered in malls and shopping centers. The experience was made worse by disinterested store clerks whose only interest was in ringing up a sale. When I found ICS Comfort Shoes, I wondered whether I should take a chance on shopping online where I couldn't try on the shoes. My fears were quickly eliminated as Josie, the customer representative, patiently answered questions, made suggestions, and helped me find exactly what I was looking for! I discovered the kind of helpful customer support that had been missing for all of my years of shopping, and I'll never go back to the malls. I have Josie to 'walk me through' the experience of shopping for shoes!

I've consistently received outstanding service from ICS. I have to order shoes for someone with lymphedema, who always waits until the last minute before he tells me he needs replacement shoes. But whenever I call ICS, I get personalized service from caring agents who truly help. Excellent follow-through and heartfelt efforts. 10/10.

The staff at ICS strive to help it's customers, not just to make money. I was impressed with the care and attention I received. Thank you.

I was in a horrible car accident and have been troubled with swelling in my feet. I could not fit into my normal sneakers it was extremely frustrating. Thanks to the amazing Josie she fit me with a pair of sneakers which has brought some normalcy to my life. Thank you so much ICS and especially Josie. I have passing your information to people I met at rehab.

I called ICS and talked to a shoe specialist who helped me through the process of finding a good fitting shoe for me. I have a charcot foot and diabetes and needed some extra cushion and was impressed with the knowledge of the specialist that helped me get the correct shoe. I am very pleased with my shoes and have ICS bookmarked as a future reference for another pair.

I have tried repeatedly to find a pair of wide enough shoes, and also a roomy emough toe box to accommodate my toe problems. I spoke with the ICS customer service person, who recommended I try the shoie I liked in the men's size. It worked.

GOOD SERVICE GOOD SHOES

Your personalized service when placing my order was a breath of fresh air to talk “to a real person.” Thank you for keeping that personal contact that made me feel special. I’m recommending you to the world!!!

Excellent service. I ordered online. Arrived within a reasonable amount of time. package and shoes were in great shape. My first pair of shoes with velcro straps. (arthritis in my fingers) Easy on / easy off! One issue I will mention. I have long, wide feet. therefore, I need size 14 5E. However, my feet are relatively thin. So, the straps when tight hang off the side of the shoes by a lot. If the straps were an inch shorter or adjustable they would be perfect for me. I understand they have to be manufactured to fit a wide range of feet. Just my opinion. Otherwise, they fit good, feel good, perform good and look good!

Not my first pair from ICS and not my last.

Thank You

John

The customer service representative I spoke with understood right away the no women's sneakers were going to work with my width of shoe and my conditions (especially a recent bunion surgery) and had 2 styles immediately in mind, directing me how to call them up on my computer. She then recommended one as probably being the best choice because the other style had a harder plastic at the top of the toes. So I ordered exactly what she recommended, and they are perfect! Wide toe box, breathable fabric, removable inserts, and SO comfortable! It's been YEARS since I had a sneaker the really fits but is also supportive and comfortable! She also recommended diabetic socks that have really worked with the swelling I have when I'm on my feet during the day - non-binding, roomy, soft and non-irritating. Her follow up was also great, when I emailed her and asked how soon they would arrive, and she explained that they were shipping from Chicago and should only take a couple of business days. Again, she was spot on.

You can purchase from ICS with complete confidence, and they are now my go-to site to find the shoes and boots I need.

I spoke with a very knowledgeable representative that spent about 20 minutes on the phone with me. My mother has purchased 6 or 7 pairs of shoes to try and fit her swollen, large feet without success. She has been wearing slippers and continues to fall.

The Apis Mt. Emey 502-E for Severe Edema and Foot Ailments Shoe fits a little big on her, but is so superior to the shoes she has tried for months.

Thank you!!

Thank you ICS Shoes for all your assistance. We will be coming back again when we need more shoes.

My customer service was exceptional and very helpful. The quality of my ICS shoes made a huge difference on comfort and finally finding a 9 WWW pair of shoes.

The hiking boots I purchased are a great fit. I have a really wide feet and the boots are wide enough for my feet to fit comfortably all day. It's been really cold this winter and the boots keep my feet dry and warm. I have great traction on wet grass, asphalt, and concrete. My only issue is the laces come undone and have to be retied several times a day. But, has they stretch, this seems to be happening less and less. These are the fourth pair of boots I have bought in the last two years and they have been the best by far. The other boots I have purchased in the past have already broken down and no longer fit to wear.

I have struggled for years to find shoes, sneakers, or even sandals, that would fit without rubbing and causing pain with my bunions and hammer toes. I talked to Josie here at ICS, and she gave me expert recommendations in just minutes, telling me that my width immediately ruled out women's shoes, and that I needed extra room in the toe box, along with extra depth and allowances for edema and fluctuating swelling. She worked with me on the phone while she gave me item numbers to type in on the website so I could view her 2 top choices. She then added that the second style had some sort of plastic wedge in the tip, so she believed her first recommendation, with a woven, breathable fabric, would work the best.



I admit, I was sceptical, but I was also desperate to find a sneaker with adequate support to wear after bunion surgery, so I ordered them. THEY FIT LIKE A GLOVE!!!! I also had the option of taking out the insert inside, which gave me even more depth, and makes them super comfy while I'm getting back on my feet after my recent bunion surgery.



She also recommended Dr. Comfort socks in a specific type and size at my request, which are also great, and don't bind around the shin area.



I couldn't be happier with the sneakers, and with her assistance! She also answered a question afterward via email about the delivery window, and the sneakers arrived just when she said they would, despite the winter weather!



You can order here with confidence, and I hope everyone who does, has the same wonderful experience that I've had!

My new Drew shoes fit perfectly and feel wonderful. It's like wearing slippers, but you can also wear them out to dinner and they look stylish. Josie and Delores are helpful and customer friendly. They make sure that you get your money's worth.



So...don't just sit there. Your feet need style and comfort. Order a pair from ICS NOW!

I just received my perfect Ross Hommorshold shoes! I had wonderful guidance from the customer service representative, Josie, regarding style choice and fit. My feet are pretty average, so I never realized how much well made shoes, combined with the advice and knowledge of someone trained to understand the difference in individual feet, would make. I have bunions. The right one is on my big toe, and the left one is on my little toe. Josie directed me to a pair of dressy but understated shoes with an elastic gusset which allows a snug fit with no pressure on my bunions. The wonderful arch support allows me to stand for long periods of time without fatigue. From now on I will shop at ICS Comfort Shoes for good looking footwear with great customer support!

I had a crush foot injury, 19 years ago and there is nothing they’ve been able to do to relieve the pain. I’ve been able to get sneakers that will fit my foot (due to the accident I now have to wear a size 11 1/2-6E wide) I had to go up a 1/2 size, before the accident I had a wide foot but not 6EEEEEE!! Needless to say, trying to find a boot or sometimes even shoes have been near impossible! Til I encountered ICS! I got a pair of DREW/ROCKFORD boots that are the only pair that have ever fit! They are unbelievable, comfortable, quality boots that fit well. I can not thank you enough.

I love my new shoes ordered through ICS. The orthofeet stepins run true to size. I can get in and out of the shoes standing with ease. The wide width helps to make them comfortable all day .

I purchased one pair of shoes and had to return another. I felt the price was fair and was treated fairly on the item to be returned. I would not hesitate to purchase again.

I received my Kita womens' slip-in shoes by Orthofeet yesterday and haven't wanted to take them off! They are the most comfortable shoes I've ever worn. There is plenty of room in the toe area, yet they fit like a glove. I can slide my feet right into them without bending or using a shoe horn. The neutral, basic black makes them useful for every outfit. The soft fabric fits over my bunions like a gentle sock. I love my new ICS shoes!!