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Testimonials

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Shoes I purchased

I am happy with the shoes I received as well as the help I received when I made a call about the product. The lady who helped me was very helpful, and I plan to buy at least another pair of these shoes after the holidays if they are still available. Thank you for your assistance!

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A BIG Thank you.

Earlier this year I ordered a pair of shoes a half size smaller than I have worn. I did not listen the ladies I talked with. So, I decided to order the correct size of the same shoe even though I liked another style better. I'm so glad I followed their advice the second time. The correct size feels much better and my shoes are stylish in their own way.



I'm especially impressed with the ladies, whose names I cannot remember at the moment. They are knowledgeable, ; and so easy to talk with.



And for the record, I donated the other shoes to the Hurricane Helene Relief effort in Ashe County, NC.


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Exceptional Sales and Service

My fusband, Fredrick, buys all of his shoes from ICS because he has an extra wide and thick foot. We find their shoes, whether sports wear or dress, to fit him very comfortably and they are always of excellent quality. The service is #1 and quality without fail is one of the best we've found anywhere. I highly recommend this company, and the staff is always very personable and professional. Mrs. Fredrick C. Lockley

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Great Service

I ordered a pair of socks and shoes for my husband; the shipping was fast and they both fit perfectly!

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Excellent Customer Service

I'm a woman who wears a size 9 EEEEEE. It's not easy to find shoes that fit. When I called to let them know that the shoes I'd ordered weren't working for me. I was anxious because I was leaving for a trip in a couple weeks and wanted shoes for the trip. The lady I was speaking to (can you fill in her name?) said from what I'd ordered she knew what I needed and ran to the warehouse to be sure the new item that she thought would fit me was in. It was and she made sure the order would be sent so that I could get it in time. I was very grateful to her for her kindness and quick response to me needs.

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Proper slippers

I ordered these slippers for my husband who has a hard time finding size 15/16 shoes in wide. These slippers fit him perfectly plus the top opens wide with the Velcro flap so they are easy to get on. He finds them to be very comfortable too.

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ICS, the source for shoe

Having used other sites to purchase large size and width shoes, I'm happy to have found this site. The variety of shoes and footwear available is good and purchasing is easy. Delivery was quick and satisfying.

Would recommend them as a source for good styles of footwear.

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APIS men’s walking shoes

I want to commend ICS customer support for excellent service when I needed to return a pair of shoe & mostly for the wonderful woman who helped answer my questions about ordering a different pair. She was friendly, patient, kind & extremely knowledgeable in discussing options . She also cancelled the $10 return fee on the first pair as I did end up ordering another pair which were great.

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Rot Hommerson Tess shoes

There were a few issues with my parcel being delivered incorrectly. The service I received to correct the problem was beyond my expectations. Thank you.

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I have had problem feet all my life and it has been so difficult to find shoes and especially winter boots until now. Doroles the personal fitting specialist was so helpful, personable and her knowledge assisted me get to the correct fitting boot. It's so great finding a shoe company that helps extra wide (4E) high instep people like me and especially when an extra wide toe box is needed. Thank you greatly, E. Figueroa, Holmes, NY.

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Love ICS shoes

I been buying shoes for years from this company, my son has really big feet , and I have really wide feet. They are always so helpful, pleasant, an excellent service.

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Great fitting shoes

I did not receive special fitting services. This company was the third one I ordered from to find shoes for my dad. I ordered a tennis shoe style in size 9-9E. It was the only pair that fit his car-wreck mangled feet. (10 yrs ago wreck) He liked them so much that I ordered again.

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life saving find

I have relied on the podiatrist to get me shoes for a couple decades now. I could never find them on the shelf. It's difficult for me to walk without proper shoes, so finding this website with the same shoes that the podiatrist provides, is life-saving!

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Comfortable and Sylish

The running shoes I've been wearing are very comfortable and well-fitted. It's hard to find running shoes in a 4E; thankfully, Drew makes running shoes in that size.

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certified Culinary Educator, Chef

After years of searching for anyone who supplies size 12-13 and 6E or larger, finally ICS shoes was found. I use comfortably a 9E and after talking to a customer service rep, ordered the men's item 9501-blk-13-9e. two things stand out: first is the quality of materials/workmanship; padded shoe collar, real leather, and shoe laces that are of real material that can be tied and stay tied. Second, to ics credit, there are too many custom inserts! any other company would charge for the three different levels of providing comfort, depending on what a customer needs. My only modification is a need for 'firmer' insert, and had to find that rigid style elsewhere., whereas the standard ones provided were a welcome surprise. Thanks to the lady taking my order (cfl3005), she took the time to examine multiple styles until a satisfactory model was found, and was patient and kind to answer all my questions.

The only follow-up question is there was to be a separate itemized list of other shoes i could purchase, and it has not yet been mailed. please refer to my order number and do so at your convenience.

After losing so much money on other products, of lesser quality, the truism does hold true: "you get what you pay for'., and ICS is my new only 'go to' shoe provider....thank you with comfortable gratitude! mpp

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Great experience

I have purchased three pairs of extra wide shoes from ICS in the past six months due to bunion and other foot problems. Both Josey and Karen were exceptional help in helping me to get the correct size and with special inserts that have very little heel rise. The need for three pairs of shoes was also due to my failing balance which requires me to ask for special assistance. I received this special assistance and more. Both ladies were most helpful, most friendly, and most concerned that I received the best shoes to help alleviate my problems. And they helped me to make the correct decisions. I can't think of enough words to express my gratitude. Thank you ladies.

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Customer Service

The lady on your customer service line is fabulous. I've talked to her a number of times when I have ordered shoes. She is prompt in returning calls, knowledgeable, and kind. I feel like I am sitting across from her and drinking a cup of coffee.

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Review of diabetic shoes purchased and excellend customer service

I do not often make purchases off the internet, particularly for shoes, but my husband needed a new pair of diabetic shoes for his new custom inserts. I searched for a pair like what he had, and found the same shoe at ICS. I had the most pleasant woman help me with the order, and everything worked out perfectly! The shoes came when she said they would, they fit and are working well for him, and we are VERY PLEASED with the customer support we received. When he needs a new pair in a year or so, you can be sure we will use ICS again. We also liked that when you call, your call is answered by a LIVE PERSON! You don't have to make endless choices, press this and that, to get help. Thank you, ICS!

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BrendaT

The shoes were purchased for my brother who suffers from kidney disease. He needed a pair of shoes to wear to the hospital prior to back surgery. He was in and out of the hospital and rehab for a month. Every professional made a comment on how much they approved the style and design of the shoes. Even afterwards, he was getting fitted for a leg brace and the brace specialist wrote down as much information about the shoes as he could. They were an excellent choice.

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Stylish Shoe

I needed a shoe that looked dressier than the pair I wear daily. Because of the orthopedic condition of my left foot, I wear custom shoes, but they look horrific when I dress for church. I found with a certain shoe I can wear a regular one as long as there's a buttress on the left side of the left shoe to support my excessive supination. After many months of searching, I found ICS had the shoe I needed, it's an accurate size, comfortable, looks nice and accommodates a buttress. I'm pleased with my purchase. 🙂

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